Never again will I rent from these people. I went to enterprise and had excellent customer service, their Chevy Cruise wasn't ready so they gave me a free upgrade and 10% off discount because I had such a terrible experience trying to rent a car from their competitor.
They sent me to their other location, in Dayton, to get another car. I did not have time for this, I had to close my business down so I could deal with it. And this woman couldn't believe I was up there to switch it out, and rudely said "Well the car is in park now, isn't it?".
Good People Good Service
Third, their receptionist must also work as the mechanic. She came out (fortunately for her, the sweatshirt with spray painted deer heads she was wearing in the office, was also warm enough for her to wear outside) and started working on the car by moving the shifter back and forth and trying to force it into park. She continued doing this for 5 min until it finally went into park. And she said "OK! You're good to go." I told her no, I would need another vehicle. She informed me that they did not have any.
I needed to pick a car at this location. I was worried based on previous reviews. However, my experience was totally opposite of what people mentioned here. First, I reserved a minivan. However, they did not have a minivan. So Pam called me previous day to tell me that the choice is big SUV. She even let me come and check out. On the day of rental, she got a minivan for me. Overall, great experience for me. I would go back to this site rather than going to Airport, which I used to do previously.
I have been renting for work for the last 1.5 years. The staff is awesome and they treat me good. I am always greeted with a smile!
May 23, 2016
The staff were professional quick and personable... the vehicle was very clean and all I hoped for -- Overall, an excellent experience -- And did I mention the staff were ALL EXCELLENT!
Absolutely worst customer service experience I've ever had. Ever.
Anyway, they gave me a 2011 Lancer, as is. It was rough riding and after the turn signal stuck, I took it back to the Dayton Mall location and got my car and money back.
First of all, good luck getting them to answer their phones. Even if it's dead in there, they are too busy talking on their personal phone to deal with the business line.
Secondly, the car they gave me would not go into park. Kind of a big deal. After calling and calling, they finally answered as I was pulling into the parking lot. The woman acted like I was crazy and didn't know how to put a car into park.
Despite the other bad reviews, I gave this rental agency a chance because my uncle gave it a good review. I don't know if it is because he is a man and I'm a 25 yr old woman, but I have never been treated so condescendingly.
Avis Car Rental is a US Car Rental based in Centerville, Ohio. Avis Car Rental is located at 2700 Miamisburg Centerville Rd, Centerville, OH 45459, USA.
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